Returns & Exchanges
At DHC, we want you to be completely satisfied with your Japanese beauty ritual. If a product does not meet your expectations, you may return it within 60 days of purchase for a full refund or exchange.
Initiate Your Request
Contact our Customer Care team via email or phone to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Prepare the Package
Carefully pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.
Ship the Items
Affix the provided prepaid label to your package and drop it off at any authorized shipping carrier location; keep your tracking receipt for your records.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing